Sage has been focusing on adding value to Sage 500 ERP (formerly MAS 500) by adding those features most requested by its customers. It may or may not come as a surprise to you that Sage actually gathers this information through a variety of interactions with users of Sage ERP. Yes, they actually listen to the customers and make updates to the product accordingly. While that might not seem like a terribly novel idea – guiding a product by listening to customers, there was a time when Sage was really more focused on the product first, thinking that adding as many features as they could would create a better product and better product satisfaction. But over the past couple of years Sage began a transformation to engage more actively with the users. Here are some of the ways they do so:
- Requests via Sage Support
- Submissions to Sage ERP Solutions Idea Page
- Interaction at Sage Summit Annual Conference
Sage is delivering value in a number of ways in version 2013, and a good number of those features are about saving time. Here are a few of the examples:
- ACH Remittance Advices
- Import of AR pending Cash Receipts
- Period End Closing
- Credit Card Processing
- Global Inventory Price Updates
- Sales Order / Quote Copy Function
- Manufacturing
- Visual Process Flows
